Car Rental

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Catering

Cleaning Service

Babysitter

Food Hamper

Full Housekeeping Service

Wedding and birthday celebrations

Marbella

Estepona

Mijas

Inland

RESERVING A PROPERTY WITH THE PARASOL GROUP 1. BOOKING PROCESS 1.1 Parasol Rentals will send a reservation agreement with instructions for payment and key handover, once an agreement on a property is reached. That property will be blocked for your reservation for a period of 3 working days in order for the 25% reservation deposit to be transferred. Upon receipt of the reservation deposit the booking will be finalised and confirmed to you. If the reservation deposit is not received within 3 days the booking may be cancelled. 1.2 The total price for the rental period shall include cleaning of the apartment prior to arrival and a set of linen and towels per named tenant. It does not include, flights, car hire, airport transfers, travel insurance or other ancillary services.  1.3 All holiday homes are rented out on a ‘first come first serve’ basis. 2. GUEST DETAILS 2.1  Lead guest is responsible for providing full name, passport number, date of birth and passport number for all guests. No guest that has not been indicted prior to arrival shall have the right to access the property at any time.  2.2 The lead guest must advise of the arrival/flight times on the booking form.  3. ARRIVAL AND DEPARTURE 3.1  KEYS: In some properties the keys are handed over at the property itself. In others the key needs to be picked up at the corresponding management office. Please consult your reservation agreement for arrival details. 3.2 The rental agreement indicates the rental period from ‘Arrival date’ to the ‘Departure date’.  4. CHECK IN / CHECK OUT 4.1 The check in and check out times are indicated on the rental agreement. For late check ins or early check outs additional fees will apply. If client would like a late check out please consult Parasol for possibilities and costs. 4.2 Client must always be departed or ready by check out time. If this is not the case this may result in penalties to be deducted from the security deposit. 5. DEPARTURE REQUIREMENTS 5.1 Before departure, guests are responsible for leaving the property in good order for the next guests. Guest shall leave all doors and windows locked and make sure the equipment and the lights are switched off upon checkout. 5.2 Rubbish removal; Guests are responsible to place rubbish in containers provided by the community (usually on the street) . Rubbish not sealed and placed in plastic bags or in designated areas will result in charges to guests. 5.3 Final cleaning; A charge may be  included in the offer price or come at an extra charge. The guest is obliged to leave the property tidy and in good condition. The final cleaning does not include removing garbage from or around the holiday home, washing dishes or other extra work after guests have departed. Should extra work/cleaning be required in the opinion of a Parasol representative a minimum charge of Euro 60 will apply. After the tenant has departed an inspection of the property will be done by Parasol. If the property has found to be damaged and not reported by the tenant, Parasol has the right to charge the tenant for such damage up to two weeks after their departure. 6. HOLIDAY HOME 6.1 The size of the holiday home is provided by the home owner and based on external dimensions. Parasol cannot be held liable for any possible errors. 6.2 Occupancy limits; Strict adherence to the maximum occupancy as stated in the confirmation is to be observed. Maximum occupancy is defined as the maximum number of persons (including ALL ages) to be at or on the property at any given time. We prefer family groups and qualified adults. Groups who misrepresent themselves or exceed occupancy will be grounds for immediate removal from property with no refund. Children under 2 do not count toward maximum occupancy. 6.3 Campers motor homes or the use of tents on rental property is prohibited. 6.4 Pets are not allowed unless agreed in writing beforehand. Parties found in the villa with pets without approval will be asked to leave immediately without refund and be charged a € 400 fine. 7. PRIVATE & COMMUNITY SWIMMING POOL USE 7.1 Only plastic glasses, cutlery or plates should be used around the pool to avoid that glass comes into the pool that might cause injuries to our guests. Please note that the pool will need to be emptied when glass parts fall into the water. Guests that have caused this will be charged any associated costs. 7.2 If the holiday home includes a swimming pool, the tenant is responsible for the use of the swimming pool. Children should not remain in the pool area without adult supervision. In the case of communal swimming pools the opening hours need to be respected. It is not allowed to enter the pool outside the opening hours. 7.3 Parasol is not liable for any accidents that may occur through usage of swimming pools. 8. NO SMOKING 8.1 Smoking is not allowed in the property. If smoking outside, be aware of fire danger! Do not smoke directly in front of open windows or allow smoke to blow inside. Please use an ash-tray and properly dispose of all cigarette butts from the property upon departure. Parties found smoking in any property will be asked to leave immediately without refund and be charged a € 400 fine. 9. COMMUNITY RULES 9.1 For guest’s enjoyment and the enjoyment of others, please respect quiet times between 10PM and 8AM. Guests must adhere to the community rules at all times during their stay.  10. HOUSE PARTIES / LARGE GATHERINGS 10.1 House parties and large gatherings exceeding maximum occupancy are prohibited and may result in guest’s immediate removal. *Please request upfront information for weddings, parties or large events. We do have certain properties suitable.  11. SUBLETTING PROHIBITED 11.1 Guest acknowledges that the rental property may not be sublet. Subleasing shall immediately void any rental agreement with no refund due to guest. 12. MECHANICAL & APPLIANCE FAILURE 12.1 Owner will use its best efforts to have mechanical (water, septic, electrical and plumbing) and appliance failures corrected as soon as possible, but cannot control the scheduling of outside service contractors. NO REFUNDS will be made for appliance or mechanical failures or breakdowns. Owner or the Contact Person shall have the right to arrange, inspect and make repairs during rental period. Guest will be charged for unnecessary maintenance and service calls or repairs caused by abuse beyond normal wear and tear. NO refunds will be made for the malfunction of appliances or other equipment. 13. ERRORS & OMISSIONS 13. 1 Parasol has taken great effort to ensure the information on the booking sites is accurate. Owner and agency cannot be held responsible for errors, omissions, or change in furnishings as this depends on the owners’ taste. 14. DAMAGE 14. 1 The guest is obliged to treat the property with respect and leave the accommodation in good condition after departure. The guest is responsible for any damage, except wear and tear, to the property and / or its furnishings, which occurs during the rental period, and is caused by the guest or others, who have been given access to the rented property. In case any damage occurs during the rental period please inform Parasol immediately. Claims for damages found to have occurred during the rental stay will be deducted from clients’ security deposit. In case the cost of the damage exceeds the security deposit the tenant will be responsible to pay the additional amount within a period of 14 days. 14. 2 The guest should inform Parasol within 24 hours after check in in the event of damage or non-functioning items. If this is not done Parasol will assume any damage that is found after check out is caused by the guest. 15. AGENCY DISCLOSURE 15.1 Your Contact Person represents the property owner(s) and will make every effort to assist guest(s). The management of the property is the sole responsibility of the Owner(s). 16. VIOLATION OF TERMS OR CONDITIONS OF OCCUPANCY 16. 1 When Guest(s) violate(s) any of the terms of occupancy, property rules, community rules or regulations, the guest(s) may be asked to vacate the property and NO refund will be due to guest(s). 17. INDEMNITY & LIABILITY 17.1 The Guest is responsible for their own travel/health insurance. Neither the Owner or Parasol shall be held responsible in any way for accidental injury, death or damage/loss to personal effects of the Guest. If, due to circumstances beyond the Owner’s control, such as floods, fire, hurricane or other damage, the Owner is unable to honour this agreement, the Damage Deposit and advanced payments shall be fully refunded provided said damage was not the fault of the Guest. 17.2 The Guest is responsible for all damages that happen to the property during the time of the lease excluding wear and tear or natural disasters, and including those which exceed the deposit amount. 18. PAYMENT OF RENTAL FEE IN ADVANCE 18.1 All prices on the Parasol website are in Euros. Upon booking a fee of 25% of the rental income is to be paid and received by Parasol in order to confirm the booking. The remaining 75% of the rental sum as well as the security deposit and possibly a final cleaning fee are to be paid no later than 6 weeks before arrival. If the tenant fails to comply with the payment terms this will be considered a breach of contract. In such an event Parasol is entitled to terminate the reservation in writing, with no refund. 18.2 In case the tenant rents the property less than 6 weeks ahead of arrival the full payment needs to be made at once. 18.3 Payment is to be done by bank transfer or credit card. If tenant chooses to pay by credit card a fee of 1,5% applies within the EU. A fee of 2,9% applies for all credit cards outside of the EU. 18.4 No keys can in any event be handed to tenant in case the full balance (rent, security deposit, cleaning) has not been paid to ‘Parasol Rentals’. 19. SECURITY/DAMAGE DEPOSIT (REFUNDABLE) 19.1 The Security/Damage deposit is to insure compliance with the Terms of Occupancy. The Security/Damage deposit is held until inspection of condition and content of the rental property upon check-out. Security/Damage deposits will be sent back to Guest after departure, check and final clean within 7 working days by bank transfer. Charges are assessed to cover damage, extra cleaning and unnecessary service calls. Please report any problems or damages observed in the rental property upon check-in. Unreported problems and /or damages are assumed to have occurred during occupancy and guest can be held responsible for those damages. 20. CANCELLATIONS 20.1 All cancellations must be in writing by email to Parasol. If you should have to cancel your reservation after seven (7) days from the initial reservation, please contact us immediately. We will make every effort to re-rent the property. If we are able to re-rent the home for the same rate and time, the cancellation fee shall be up to 10% of the total rental charge plus a € 55.00 administrative fee. In the event that we are unable to re-rent the cancelled period, the total rental amount, including taxes and all applicable fees, will be due in accordance to the confirmation terms, with all advance rental payments forfeited.  Travel insurance can protect your vacation investment if unforeseen circumstances require you to cancel your trip. 20.2 In the unlikely event that the Property Owner has to cancel the booking made by the Rental Client, then alternative accommodation shall be provided of a similar standard applying the terms of this agreement. If this is not possible, all monies received from the Rental Client will be paid back in full and final settlement of any claims. 21.METHOD OF PAYMENT 21.1 Client can pay via bank transfer, PayPal or Revolut. The amount due is the net amount, hence any bank or credit cards fees are for client charge. 22. COMPLAINTS 22.1 In case tenant encounters damage or non-functioning items a representative of Parasol should be informed immediately. Parasol will respond swiftly and rectify any complaints as quick as possible. In the event the damage cannot be solved Parasol reserves the right, following a legitimate complaint to move the tenant to another property of equal price and quality.  22.2 If applicable, the Property Owner reserves the right to close the swimming pool and/or other facilities for periods of time and may do so without payment of any compensation or deduction from the rental price. Many properties have various technical installations such as a washing machine, dishwasher, microwave, video, television, freezer, tumble dryer, sauna, swimming pool, Jacuzzi, etc. As these items are subject to wear and tear, the tenant cannot make claims for unforeseen disruptions, damage and failure. This is also applicable in regards to a property’s sanitary installations and plumbing. Or the occasional appearance of insects, vermin or other rodents/animals. In the event of any problems with regard to the above, the guest should inform Parasol & appropriate action can be arranged by the owner as soon as possible. 22.3 The Property Owner shall not be in any way responsible for any noise or disturbance originating beyond the boundaries of the property.  22.4 Parasol can not be held responsible for the general upkeep and conditions of any community areas within holiday complexes. 23. ROLE AS A FACILITATOR 23.1 Parasol is not the owner of the rented properties, but only lets the properties on behalf of the owners and represents the owner’s interests for the rental period. If a rental cannot be completed due to reasons outside of the control of Parasol, Parasol is entitled to cancel the lease and refund any money already paid. In the unlikely even the property owner has to cancel the booking, then Parasol may offer an alternative property to the tenant in the same area and at the same price. The tenant may then choose to accept or not accept this alternative. 24. LAW 24. 1 Spanish law is applicable and the law of the jurisdiction in which the holiday home is located.